Frequently Asked Questions

Dependable Health Services has put together the following questions and answers to help you better understand home care and inform you about the services we have to offer:

Can I get a care provider who speaks a language other than English?

Yes, Spanish speaking care providers are readily available and other languages are available on a case by case basis using available community interpretive services.

What if I live outside the city? What geographic areas do you cover?

We serve patients within a 60 mile radius of Tucson and Nogales.

Will my insurance cover the costs, or will I have to pay?

That depends on many variables. Private insurance companies and Medicare have complex rules to determine what they will (and will not) cover. Each case is unique. To determine whether your insurance will pay for our services, we will research your specific insurance coverage and process all necessary reimbursement paperwork. Dependable Health Services accepts and bills most insurance claims, including AHCCCS and Medicare; if you’re covered, we can handle the paperwork so you don’t have to. In those cases where insurance coverage is not available, we accept all major credit cards.

What if I need to get in touch with someone at Dependable after business hours? Will someone be available to help me?

Yes. Our office is staffed 24 hours a day, 7 days a week, 365 days a year. Nights, weekends, holidays—we’re here to assist you when you need us!

Do you pay your employees or do I have to pay them?

You or your insurer pays Dependable for homecare services. Dependable pays the employee who is providing the homecare services.

Are your employees insured?

Yes. We provide complete insurance coverage for our employees, including liability, Worker’s Compensation, and bonding insurance. Liability insurance covers any damage an employee may cause; Worker’s Compensation covers injuries to an employee while in your home; and our employees are bonded against acts of dishonesty.

What training do you give your employees?

Each of our employees is required to attend monthly in-service training conducted by health-care professionals. This training ensures that our employees maintain quality care and service and fosters constant skills improvement. Dependable Health Services also maintains a Professional Advisory Committee that serves as a resource for innovative health-care ideas.

Do you carefully screen your employees?

Absolutely. Our employees must pass a stringent interview process as well as thorough background checks, drug screening, skills testing, and examination of their health-care experience. We check all references and we also require fingerprinting of our field staff. In short, we take all the steps necessary to ensure that we send you qualified and reliable health-care professionals.

Does the company have to be licensed or certified to operate in Arizona?

Yes. Dependable Home Health is licensed by the State of Arizona for home health care and must comply with guidelines set forth by the Arizona Department of Health Services. We are also certified by the federal Medicare program. In addition, our company is bonded and insured.

How long has the company been in business?

Dependable Nurses, Inc., has been in business since 1992. Dependable Home Health, Inc. has operated since 2002.

Who determines the patient’s home-care needs?

A “plan of care” is developed with, and for, each client. A Dependable RN Case Manager collaborates with the client, the client’s family and the physician to define each individual’s plan. This plan specifies the level and type of care needed, and the frequency of treatment. The Case Manager then serves as the conduit though which information passes from the client, doctor and caregivers. The plan of care is then updated every two months, or more often if required.

What types of home care services does Dependable provide?

Dependable Health Services provides a full range of home health-care services. We work with you to fulfill your needs-everything from a one-hour bath visit to round-the-clock care.

What is home care and what are its benefits?

Simply stated, home care involves health-care services provided in a patient’s home. But there is much more to it than that. Home care is a collaborative effort involving the patient, the patient’s family, the physician and professional caregivers in providing health care in the home that improves the patient’s quality of life by:

  • Minimizing illness or disability
  • Maximizing the patient’s potential
  • Restoring, maintaining and improving health whenever possible
  • Promoting the patient’s independence and sense of well-being

There are many benefits to home care. It is one of the most cost-effective ways to provide health-care services, since it is more affordable than nursing homes or other institutions. Home care helps thousands of elderly and disabled residents maintain independence in performing daily activities; most individuals are much more comfortable being in a familiar home environment rather than in an institution. And studies have shown that recovery time can be quicker at home than in a hospital.
Home care can be ideal for people who:

  • Are recovering from a recent hospitalization due to illness or surgery
  • Are in need of additional care after being released from a nursing home
  • Want to live independently but need assistance doing so due to a physical or psychological deficit
  • Have chronic health issues and need help managing their disease

Dependable Health Services understands how important it is to be in familiar surroundings, to have family and friends nearby, and to have professional health care available to enhance your quality of life.

What does Dependable do?

Selecting a home health care agency is an extremely important decision. You are inviting a total stranger into your home to provide services and you need the peace of mind of knowing that you are protected by the company you choose. Our caregivers have been screened, tested, fingerprinted, and are continually trained to provide you with the best service possible.

Our agencies are monitored on several levels: Q/A, Budget, Licensure through a Professional Advisory Group (PAG) whose membership is comprised of Doctors, healthcare professionals, businessmen, educators, etc. The PAG committee reports to the Board of Directors which governs the activity of each division and ensures that each company remains in compliance and incorporates the correct level of care for their patients by oversight of:

  • Healthcare
  • Q/A
  • Budget
  • Legislature
  • Licensure
  • Future healthcare provision
  • Implementation of electronic mechanisms to increase the quality, accuracy and timeliness of patient care